Shipping Policy

 
This Shipping Policy (the “Policy”) outlines the order processing, shipping methods, delivery terms, and related fees for all purchases from Jerrald Elliott LLC (“we,” “us,” or “our”) via the Site https://jerraldllc.com/. By placing an order on the Site, you agree to the terms of this Policy, which applies only to U.S. domestic shipping (we do not offer international shipping at this time). This Policy is fully incorporated into our Terms of Service and forms part of your binding agreement with us.
 

1. Order Processing Time

 
All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays and Texas state holidays). Processing time includes order verification, payment confirmation, product quality checks, and packaging (including specialized, damage-resistant packaging for fragile/breakable items and secure packaging for personal care products).
 
  • Fragile/Luxury Items: Ceramic/stoneware homeware (e.g., FELDSPAR jugs, JARS pitchers), glass barware (e.g., PEUGEOT decanters), and marble trays require specialized packaging to prevent damage in transit—this may add 1 additional business day to processing time (included in the 1–3 business day window).
  • Personal Care Products: Luxury liquid products (e.g., COMMUNE shampoos, body washes) are packaged in leak-proof materials to prevent spills—this packaging is included in standard processing time.
 
Weekend/holiday orders are processed on the next business day.
 
Processing time is separate from shipping transit time—delivery estimates start only after your order has been shipped and a tracking number has been provided via email.
 

2. Shipping Methods & Delivery Estimates

 
We partner with trusted U.S. shipping carriers (USPS, UPS, FedEx) to deliver your orders, and we offer two shipping methods for all U.S. domestic locations (including Alaska, Hawaii, and U.S. territories). Delivery estimates are approximate and not guaranteed—carrier delays may occur due to weather, shipping volume, rural location, or other events beyond our control. We are not liable for carrier-caused delays.
 

2.1 Standard Ground Shipping (Default)

 
  • Transit Time: 3–5 business days (contiguous U.S./Texas); 5–7 business days (Alaska, Hawaii, Puerto Rico, and rural U.S. areas).
  • Inclusions: Valid tracking number, delivery confirmation, specialized packaging for fragile/leak-prone items, and shipment insurance (up to the total order value) for lost/damaged products.
  • Carriers: USPS Priority Mail or UPS Ground (selected at our discretion, based on order weight, size, destination, and product type).
 

2.2 Expedited Shipping (Optional)

 
  • Transit Time: 1–3 business days (all U.S. domestic locations, including Alaska and Hawaii).
  • Inclusions: Priority order processing (skip standard processing queues), premium real-time tracking, enhanced specialized packaging for fragile/leak-prone items, full shipment insurance (unlimited coverage), and delivery signature confirmation (required for all high-value orders over $500).
  • Carriers: USPS Priority Mail Express or UPS Next Day Air/Saver (selected at our discretion).
 

3. Shipping Costs & Fees

 
Shipping costs are calculated automatically at checkout and are based on your shipping address, order weight/size, shipping method, and product packaging requirements (e.g., fragile item surcharges, leak-proof packaging for liquids).
 
  • Fragile Item Surcharge: A $5–$10 surcharge applies to all orders containing fragile/glass/marble products—this fee covers specialized packaging materials (bubble wrap, foam, sturdy double-walled boxes) and enhanced shipment insurance.
  • Free Standard Ground Shipping: We offer complimentary Standard Ground Shipping for all orders with a subtotal of $200 or more (USD)—the free shipping discount is applied automatically at checkout (excludes fragile surcharges, expedited shipping, and Alaska/Hawaii rural fees).
  • Alaska/Hawaii Rural Fee: A flat $15 fee applies to Standard Ground Shipping for Alaska and Hawaii (to cover carrier surcharges)—this fee is added at checkout for these destinations.
 
All shipping costs, surcharges, and fees are non-refundable, unless the order is canceled by us (e.g., product unavailability) or the shipment is damaged/lost due to our direct error (not the carrier’s).
 

4. Shipping Address Accuracy

 
You are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout (including street number, apartment/suite number, city, state, ZIP code, and a valid phone number for carrier delivery updates). We are not liable for:
 
  • Delays, lost shipments, misdeliveries, or returned packages caused by incorrect/incomplete address information.
  • Additional fees charged by the carrier for address correction, redelivery, or rerouting of packages.
  • Lost or stolen packages due to incorrect delivery instructions (e.g., “leave at door” for high-value orders).
 
If you need to correct your shipping address, please email us at service@jerraldllc.com immediately after placing your order—we can only modify addresses for unprocessed/unshipped orders. Once an order has been shipped, we cannot change the shipping address, and you must coordinate directly with the carrier for any address changes (subject to carrier fees).
 

5. Order Tracking & Notifications

 
A shipping confirmation email (containing a unique tracking number and direct carrier link) is sent to the email address you provided at checkout as soon as your order is shipped (usually within 1–3 business days).
 
Tracking information may take 24–48 hours to update on the carrier’s website (due to carrier processing and scanning delays).
 
If you do not receive a shipping confirmation within 4 business days of placing your order, please check your spam/junk email folder first (shipping emails are often filtered), then contact our customer service team for assistance.
 
You may also track your order status by logging into your Site account (if applicable) and navigating to the “My Orders” section.
 

6. Risk of Loss & Title Transfer

 
Legal title and risk of loss for all products transfer to you upon delivery of the product to the shipping carrier at our warehouse in Waco, Texas. Once your order is shipped, we are not liable for lost, stolen, damaged, or delayed shipments—all claims for lost/stolen/damaged shipments must be filed directly with the shipping carrier (we will provide full assistance with the claim process upon your request).
 

7. Lost, Stolen, or Damaged Shipments

 
We stand behind the quality of our packaging and shipping, and we offer full shipment insurance for all orders—please follow the below procedures for lost, stolen, or damaged shipments:
 

7.1 Damaged Shipments

 
If your order arrives damaged (e.g., broken ceramic, chipped glass, leaking personal care products, cracked marble), you must notify us within 3 business days of delivery (per the carrier’s delivery confirmation) via email at service@jerraldllc.com, and provide:
 
  • Your full order number.
  • Clear, high-resolution photos of the damaged product(s), original packaging (inside and out), and the shipping label.
  • A brief description of the damage.
 
We will review your claim within 24 business hours and offer a full refund, free replacement, or store credit (at your sole discretion) for the damaged product—no return shipping is required for damaged items. We will cover all costs associated with replacing damaged products (including shipping, fragile surcharges, and insurance).
 

7.2 Lost/Stolen Shipments

 
  • Marked as Delivered but Not Received: If the carrier marks your order as “delivered” but you have not received it, we are not liable for stolen shipments—you must file a theft report with your local police department and contact the carrier for a delivery investigation (we will provide carrier contact information and claim support).
  • In Transit for Excessive Time: If your order is marked as “in transit” for more than 7 business days beyond the estimated delivery date (and is not marked as delivered), please contact us immediately—we will assist you in filing a lost shipment claim with the carrier. If the carrier approves the claim, we will offer a full refund or free replacement (at your sole discretion).
 

8. Shipping Restrictions

 
  • U.S. Domestic Only: We ship only to valid U.S. physical addresses (including Alaska, Hawaii, Puerto Rico, and APO/FPO addresses)—we do not ship to PO Boxes (except for USPS-eligible small orders under $50, e.g., greetings cards, tea towels).
  • APO/FPO Addresses: Only Standard Ground Shipping is available for APO/FPO addresses (transit time: 7–10 business days); expedited shipping is not available due to carrier restrictions.
  • High-Value Orders: All orders with a subtotal over $500 require signature confirmation at delivery (for both Standard and Expedited Shipping)—the carrier will not leave the package without a physical signature to prevent theft.
  • Hazardous Materials: We do not ship any hazardous materials—all personal care products comply with carrier liquid shipping regulations and are packaged in leak-proof materials.
 

9. Order Cancellations & Changes

 
We accept order cancellations and changes (e.g., product additions, address corrections) only if the order is unprocessed/unshipped. To cancel/change an order, email us at service@jerraldllc.com with the subject line: Cancellation/Change Request – [Your Order Number] and include the requested changes.
 
Once an order has been shipped, we cannot cancel, change, or reroute it—you must follow our Return & Refund Policy for returns/exchanges (if the product is eligible for return).
 
Canceled unprocessed orders will receive a full refund (including product price, tax, and shipping fees) within 5–7 business days of cancellation confirmation.
 

10. Contact

 
For questions, concerns, or assistance regarding shipping, tracking, damaged/lost shipments, or order changes, please contact our customer service team at:
 
  • Email: service@jerraldllc.com (response within 24–48 business hours)
  • Mailing Address: Jerrald Elliott LLC, Attn: Shipping Department, 4200 N 19th St, Waco, TX 76708, United States